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SiloCDP

Privacy Policy

Last updated: March 9, 2026

SiloCDP ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service").

1. Information We Collect

1.1 Account Information

When you create an account we collect your name, email address, company name, and password. If you subscribe to a paid plan we also collect billing details such as your payment card information (processed securely by Stripe or PayPal — we do not store full card numbers).

1.2 Subscriber Data

Our platform processes data about your end-user subscribers on your behalf. This may include push tokens, email addresses, phone numbers, device information, IP addresses, browser type, operating system, geographic location, and any custom attributes or events you choose to track. You are the data controller for this data; we act as a data processor.

1.3 Usage & Analytics Data

We automatically collect information about how you interact with the Service, including pages visited, features used, notification delivery and engagement metrics, API calls, timestamps, and referring URLs.

1.4 Cookies & Similar Technologies

We use essential cookies to operate the Service (e.g., session authentication). We may also use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

2. How We Use Your Information

  • Provide, operate, and maintain the Service
  • Process transactions and send billing-related communications
  • Deliver push notifications, emails, SMS, and other messages on your behalf to your subscribers
  • Generate analytics, reports, and insights about notification performance
  • Send you administrative messages, security alerts, and product updates
  • Improve, personalize, and develop new features for the Service
  • Detect, prevent, and address fraud, abuse, and security issues
  • Comply with legal obligations

3. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers — Third-party vendors that help us operate the Service (e.g., Stripe and PayPal for payments, cloud hosting providers, email delivery services).
  • Legal Compliance — When required by law, regulation, legal process, or governmental request.
  • Business Transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent — We may share information for other purposes with your explicit consent.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Subscriber data processed on your behalf is retained according to your account settings and deleted upon account termination or at your request. We may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention, audit logs).

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS), encryption at rest, role-based access controls, multi-tenant data isolation, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at privacy@silocdp.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Children's Privacy

The Service is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: